Your rent may change, depending on how much you earn. The best thing for you to do is to contact your Property Manager, who will be happy to discuss it with you.
You should report the need for maintenance as soon as possible. You should call the maintenance reporting line, at 1-866-284-9890.
If it is an emergency, the technician will be paged within (15) seconds of your call to the toll-free number, and will call you right away! If it is not an emergency, the technician will attend to the problem within (48) hours during normal business hours.
Pet policies vary by property. Please contact your Property Manager for details.
Yes, you may have a guest stay with you in your apartment. The HUD regulations say that guests may not stay in your unit for more than (14) days per year, per guest.
You must give your Property Manager a written notice that you want to move. The Manager must receive it (30) days before you move out. The notice will have on it the date that you wrote the notice, your current name and address, when you will be moving out, and your new address, so that your security deposit information may be sent to you.
If either a full or a partial refund of your Security Deposit is due to you after you move out, a check will be mailed to you, along with a copy of your move-out inspection form and an account settlement statement, within (30) days of the day you moved out. If you are not due a refund, you will still receive a copy of your move-out inspection and account settlement statement.
The answer is yes…but only after signing an agreement that you will comply with the owner’s installation requirements. A letter of approval is required from your property manager before installation can take place.
No. If a utility provider needs to come into your home, please schedule them at a time that you will be available.
No, all parking is on a first-come, first-served basis. There are reserved parking places for those who have the HP placard or HP license plates, however.
Transfers are permitted only if medically necessary.
Potential roommates need to go through the application process. If the person is approved, rent will be adjusted according to all household income.